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Our findings show that, in almost all the cases, a transition toward open source reports of savings on the long term – costs of ownership of the software products.
Costs to migrate to an open solution are relevant and an organization needs to consider an extra effort for this. However these costs are temporary and manly are budgeted in less than one year. The major factor of cost of the new solution – even in the case that the open solution is mixed with closed software – is costs for peer or ad hoc training. These are the best example of intangible costs that often are not foreseen in a transition. On the other hand not providing a specific training may cause and adverse attitude toward the new technology. Fortunately those costs are limited in time and are not strictly linked to the nature of the new software adopted.
We also investigated the productivity of the employees in using Microsoft office and OpenOffice.org. Office suites are widely used and are a good test bed and representative for a comparison on issues like effort and time spent in the daily routine of work. Delays in the task deliveries may have a bigger impact than costs on the organization's management. Our findings report no particular delays or lost of time in the daily work due to the use of OpenOffice.org.
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